Responsible Gaming

Locowin is absolutely committed to fair play.

Locowin was designed and built to provide an enjoyable gaming experience across multiple devices. We believe gambling should be enjoyed responsibly and we want your experience at Locowin to be happy and fun. Gambling is enjoyable when it is a positive entertainment option and doesn’t have a negative effect upon your day to day life.

If your gambling starts to negatively impact your life, it is important that you recognise this and take active steps towards solving the problem. Below we have outlined a number of procedures we have put in place to help and protect you.

You can set limits, cooling-off periods and self-exclusion periods by clicking here, alternatively you can contact support who will be happy to help.

We’ve made it easy for you to set daily, weekly and monthly deposit and loss limits as well as being able to limit the amount of time that you can play at the casino.

Should you feel you need a break, you can self-exclude from the casino for 7 days up to 6 months. During this period you will not be able to access the casino nor will you receive any marketing communications from us. After your self-exclusion expires your account will only be re-opened if you contact support@hd.locowin.com. This process is not reversible and is designed to give you time away from gambling.

  1. A player who has set a limit or exclusion under this regulation may change or revoke the limit or exclusion by written notice or electronic notice given to the licensee.
  2. A notice increasing or revoking a limit or decreasing the exclusion has effect only after 24 hours after the licensee has received the notice.
  3. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by the licensee. 
  4. A licensee shall not accept a wager from a player contrary to a limit or exclusion set by them 

In addition we give you the option to impose limits on the amount of money you would like to deposit per month or whether you want to exclude yourself for a certain period of time from playing in the casino. In case you have set a limit or exclusion we will only change or revoke the limit by written notice. A notice increasing or revoking a limit or decreasing the exclusion has effect only after 24 hours after the request has been received. A notice reducing a limit or increasing the exclusion has effect immediately after it is received and confirmed by our support. All requests for limits should be send to support@hd.locowin.com

 

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