Privacy Policy

Privacy Policy

Locowin respects your privacy.


At Locowin, we are committed to protecting and respecting your privacy and maintaining the confidence and trust of our customers.
This Privacy Policy explains how and why your personal information is collected, why it is collected and how it is kept secure.


There are various ways you can contact us.
For general queries do not hesitate to get in touch with our Customer Service team via email or live chat – please see our Contact Us page. You can use our web form as well here:


We collect personal information when you interact with us and use our services. Sometimes, this information is provided to us by you – like when you register for the first time and when you make use of our products or get in touch with us. Sometimes third parties or publicly available sources provide us information about you.

Information you provide to us
At registration and withdrawal:
Your personal details, such as your name, email address, postal address, telephone or mobile number, gender or date of birth;
Photographic identification and proof of address documents
Banking and financial details
Your account login details.
Through your use of Loco’s services:
Information about how you interact with our products
Information about your online browsing behavior on Loco’s website, mobile apps, and other Loco’s content online – please see our Cookies Policy for more details;
Information about any devices you have used to access our Services (such as model, operating system, IP address, browser type, mobile device identifier)
Customer service interaction – we archive conversations we’ve had with you. We might do this to check that we have carried out your instructions correctly; to resolve queries or issues; for regulatory purposes; to help improve our quality of service; to help us train our staff; or to help detect or prevent fraud or other crimes.

Other sources of personal data
Where we provide personalized services, we may use third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalization.
Data received from our business partners and from other organizations, such as specialist companies providing verification services, credit reference agencies, and fraud prevention agencies.
Publicly available sources, like postcode lookup.

Information about third parties
If you give us personal information about someone else then you should not do so without their permission. Where information is provided by you about someone else, or someone else discloses information about you, it may be added to any personal information that is already held by us and it will be used in the ways described in this Privacy Policy.

This list of personal data types collected by Locowin is not exhaustive and further information may be requested from you when Locowin considers it fair and necessary to do so.

Special categories of data
Personal data collected by Locowin may include so called “special categories of data”. We have in place additional measures to protect your sensitive personal data and its confidentiality.


We recognize the trust and confidence our customers place in us as a service provider. In return, Locowin is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalize and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.
A) Based on our contract – when it is necessary for the performance of a contract to which you are a party. Our T&Cs, which you have accepted at registration, set out the terms of the contract and the services we will provide:
To make our services available to you as part of our contract
to provide gaming services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
for "service administration purposes", such as password reminders, service messages, such as site maintenance, updates to our Privacy and Cookies Policy or Terms of Use, to let you know if your Loco account has become dormant and to ask if you would like to use it again before we close it;
to process your transactions;
B) Under legitimate interests - It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.
To personalize your experience
to offer a more relevant, tailored service; for instance, we could use your playing history to provide personalized recommendations and products;
If you are signed-in or subscribed to our marketing offers, you will receive a personalized service. If you don’t want to receive these services you can unsubscribe from marketing offers, or disable personalization by contacting our Customer Service or sending an email to
To improve our services and products
to provide you with the most user-friendly online navigation experience;
for analysis and research purposes so that we may improve the services offered by Locowin;
testing new systems and checking upgrades to existing systems;
evaluating the effectiveness of marketing and for market research and training;
customer modelling, statistical and trend analysis, with the aim of developing and improving products and services.
To contact and interact with you
Contact you about our services, for example by phone, email or post or social media;
Manage promotions and competitions you choose to enter;
Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Locowin and by other organizations on our behalf (We carry out market research to improve our services, however, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice and this will not affect your ability to use our services);
Respond to your queries and complaints.
To make your game safer and more enjoyable
to deter, prevent or detect the use of third party software in peer-to-peer gambling;
to deter, prevent, or detect any activities conducted in breach of the Locowin T&Cs.
C) Under a legal obligation – when it is necessary in order to comply with mandatory legal obligations to which we are subject under EU or local laws:
to determine where you are accessing the services from to redirect you to the correct country site, in accordance with our license conditions;
to make sure we offer our services to eligible persons;
crime detection, prevention, and prosecution;
to verify your identity and establish the source of funding in any transaction;
to carry out appropriate anti-fraud checks (by conducting online searches using a third party identity provider).
to assess and manage any potential risks and prevent problem gambling.
D) Under your consent
Marketing and market research
We will send you relevant offers and news about our products and services in a number of ways including by email, sms, phone call, post, social media targeted advertising, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, in live chat or in writing at any time.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from us, some third-party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalized services from us, including targeted advertising messages on third party sites you can contact our Customer Service or email our Data Protection Officer ( to disable personalization.

We also like to hear your views to help us to improve our services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
E) Special categories of data
We will only process such data if:
you have given us your explicit consent;
it is necessary for the purposes of carrying out the obligations and exercising specific rights of Locowin or of the data subject in the field of employment and social security and social protection law;
it relates to personal data which you have made public;
it is necessary for the establishment, exercise or defense of legal claims;
is necessary for reasons of substantial public interest, on the basis of European Union or Member State law.


Loco’s website and Apps use cookies for various purposes.
We use cookies for the following purposes:
to identify the Account Holder's preferred language, so it can be automatically selected when the Account Holder returns to the Website;
to ensure that bets placed by the Account Holder are associated with the Account Holder's Account;
to ensure that the Account Holder receives any bonuses for which they are eligible, and
for analysis of the Website traffic, so as to allow Locowin to make suitable improvements.


We do not share your personal information to third parties outside Locowin for marketing purposes. With other companies we may share the personal data we collect with 3rdparty for the following purposes:
responding to your enquiries and complaints;
administering offers, competitions, and promotions;
facilitating the secure access to online platforms
updating, consolidating, and improving the accuracy of our records
undertaking transactional analysis;
testing new systems and checking upgrades to existing systems;
crime detection, prevention, and prosecution, as well as complying with regulatory requirements;
evaluating the effectiveness of marketing, and for market research and training;
customer modelling, statistical and trend analysis, with the aim of developing and improving products and services.
in order to establish, exercise or defend our legal rights;
for fraud detection and control purposes, we may transfer your personal data to third parties, including but not limited to so-called Address Verification System service providers, Payment Service Providers and Financial Institutions. Furthermore, we reserve the right to disclose the Account Holder’s personal data to relevant parties where Locowin has reasonable grounds to suspect irregularities involving a Locowin Account;
with service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, and processing payments or providing relevant online advertising for our products and services;
with external auditors who may carry out independent checks as part of our accreditations


The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. For instance, the computer servers used to host a website could be located outside the EEA – this is not unusual given that the internet is a global environment. Your personal information could be held at a destination which offers a different level of data protection than in the EEA, including Australia, Serbia, India, US. To ensure your personal information remains safe when transferred like this, we will take all reasonable steps to maintain a suitable level of protection in line with this Policy.
Any transfer of your personal information to a location outside the EEA will be based on:
the contractual Model Clauses adopted by the European Commission or a relevant data protection authority; or
an adequacy decision from the European Commission, confirming that the third country provides adequate protection for your personal information; or
Privacy Shield when transferring to the US (this is a form of certification which ensures that your data is handled in a way that is compatible with the strong EU protections); or
Your consent, or another legal basis on which we are entitled to make the transfer.


We will only retain your information for as long as is reasonably necessary to carry out the purposes outlined above and to satisfy our legal obligations. While you are a customer, we will usually need to retain your information to meet our legal and contractual requirements. However, when you cease using Locowin services, we will normally still retain your personal information for a period of time.
Typically, we will store your personal information for a period of ten years after you cease being a customer of Locowin, beginning at the date your account is closed. There are several reasons which we retain your information, these include:
To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);
To establish or defend legal claims (for example negligence claims) which could be made against us.


We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer using the details set out above in Section 3. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and ‘profiling’. Further information and advice about your rights can be obtained from our lead data protection authority, IDPC or from your country’s data protection regulator.
Right to access and rectify the information we hold about you
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email or by contacting Customer Services (see Section 3).
Right to delete your data
In some circumstances, you can ask us to erase personal information we hold about you (‘the right to be forgotten’). This includes when:
the information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);
if you previously gave consent to the use of your information, but decide to withdraw it and we cannot justify another legal ground for using it under data protection law;
we process your information based on our legitimate interests and we cannot demonstrate overriding legitimate grounds to continue processing the information;
we don’t have a lawful ground under data protection law to process your information;
the data has to be erased to comply with a legal requirement;
This right is subject to mandatory retention periods under EU/local laws.
Right to restrict processing
You have the right to ask us to restrict (‘block’ or ‘suppress’) the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future. This right is available to you when:
you dispute the accuracy of the personal information (while we verify matters);
the processing is unlawful, and you object to the erasure of the information and request that we restrict processing instead;
we no longer need the data, but you require it to establish, exercise or defend a legal claim; and
we process your information for our legitimate business interests but you object and while we verify the grounds for continued processing.


Locowin is committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our Sites is treated securely and in line with this Policy and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorised access and improper use.
Locowin has a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that Loco’s website remains secure. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.


If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by emailing


This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated - so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Locowin or use Locowin services in any way. Otherwise, by continuing to do this, you will be deemed to have accepted the changes to the Privacy Policy. You can also delete your Locowin account at any time. If significant changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, notification of Privacy Policy changes by email or prompt when you log in to our site).


Cookie information We are using cookies to provide statistics that help us give you the best experience of our site. You can find out more or switch them off if you prefer. You need to allow this, in order to complete the functionality you have attempted.
To give you the best possible experience this website uses cookies. To Continue and to Create an account, you need to accept the use of cookies and our Privacy Policy.